Terms & Conditions

Appointments

Appointments can be booked online, by text message, or via social media. A consultation may be required before certain colour or corrective services.

Deposits

A non-refundable deposit may be required to secure your appointment. Deposits are deducted from the final balance on the day of your appointment.

Cancellation & Rescheduling

Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 48 hours' notice may result in the loss of your deposit.
No-shows or same-day cancellations may be charged up to 100% of the booked service.
Clients who repeatedly cancel or fail to attend appointments may be required to pay in full when booking future appointments.

Late Arrivals

If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled. If there is insufficient time to complete the service safely, the appointment may be cancelled and the deposit forfeited.

Colour Services

A skin (patch) test is required at least 48 hours before your first colour appointment and whenever recommended following changes to your medical history or hair colouring history. Colour services cannot be performed without a valid patch test where required.

Consultations

All colour services begin with a consultation. The final price may vary depending on hair length, thickness, previous colour history, product usage, and the time required.

Colour Corrections

Colour correction services are charged from £50 per hour. An accurate quotation can only be provided following an in-person consultation.

Client Expectations & Satisfaction Policy

My goal is to achieve the best possible result while maintaining the health and integrity of your hair. Every client's hair is unique, and results will vary depending on factors such as previous colour history, natural hair level, condition, porosity, and any previous chemical treatments.

Some services (particularly blonde transformations, colour corrections, and returning to a natural shade) may require multiple appointments to achieve the desired result safely. Hair health will always take priority over achieving a specific colour in a single session.

During your consultation, I will explain the realistic expectations, possible limitations, estimated timeline, and recommended treatment plan. By proceeding with your appointment, you acknowledge that these expectations have been discussed and understood.

Clients are encouraged to communicate openly throughout the appointment. If you have any concerns about the colour, tone, length, or styling, please let me know during the service so adjustments can be made where reasonably possible.

If you are dissatisfied with your service, please contact me within 7 days of your appointment. I will gladly assess the concern and, where appropriate, offer a complimentary adjustment. Refunds are not provided for completed services where the agreed consultation has been followed and the service has been carried out professionally.

Please note that I cannot guarantee results that are unrealistic, unsafe, or impossible to achieve in a single appointment, nor can I be held responsible if the desired outcome is limited by the current condition or history of your hair, inaccurate information provided during the consultation, or failure to follow the recommended aftercare advice.

Honest Hair History

Clients must provide accurate and complete information regarding previous colour services, home colouring, chemical treatments (including keratin treatments, perms, relaxers, and henna), medications where relevant to the service, and any known allergies.

Failure to disclose this information may affect the final result and could compromise the safety of the service. I cannot accept responsibility for outcomes resulting from incomplete or inaccurate information provided during the consultation.

Inspiration Photos

Inspiration photos are always welcome and are a valuable part of the consultation process. However, they are intended as a visual guide only and not as a guarantee of an identical result.

Every client's hair is unique, and the final outcome will depend on factors including natural hair colour, previous colour history, condition, porosity, density, and the amount of time that can be safely dedicated to the service.

Where appropriate, I will recommend a personalised treatment plan to achieve your desired look over multiple appointments while maintaining the health and integrity of your hair.

Photography & Social Media

I love showcasing my work and may ask to photograph or film your hair before, during, or after your appointment for use on my website, social media platforms, and other marketing materials.

Your privacy is important. Images or videos will only be taken and shared with your consent. You are under no obligation to agree, and your decision will not affect the service you receive.

Colour Maintenance

Beautiful hair is a partnership between your stylist and your home care routine. To maintain the longevity, tone, and condition of your colour, it is important to follow the aftercare advice and product recommendations provided during your appointment.

The longevity of your results will vary depending on your hair type, lifestyle, swimming, heat styling, sun exposure, washing routine, and the products used at home. I cannot guarantee the longevity of colour or condition where recommended aftercare has not been followed.

Blonde, balayage, and fashion colours require regular maintenance appointments and toning services to keep them looking their best.

Force Majeure

In the unlikely event that I am unable to carry out your appointment due to circumstances beyond my reasonable control, including but not limited to illness, injury, severe weather, power outages, government restrictions, or other unforeseen events, I reserve the right to reschedule your appointment.

Any deposit paid will be transferred to your rearranged appointment. I shall not be liable for any indirect costs or losses arising from such circumstances.

Personal Belongings

Please keep your personal belongings with you. We cannot accept responsibility for lost or damaged items.

Children & Guests

For health and safety reasons, only clients receiving a service should attend appointments unless agreed in advance.

Payment

Payment is due on completion of your appointment. Accepted payment methods will be confirmed at the salon or during booking.

All prices displayed are starting prices unless otherwise stated. The final cost of your appointment will depend on factors including hair length, thickness, previous colour history, product usage, and the time required to complete your service.

Any significant variation in price will be discussed during your consultation before work begins.

Right to Refuse Service

I reserve the right to refuse or discontinue any service where I believe it would compromise the health or integrity of your hair, where it would be unsafe to proceed, where expectations are unrealistic, or where a client behaves in a manner that is abusive, threatening, discriminatory, or otherwise inappropriate.

The safety, wellbeing, and mutual respect of both clients and myself are paramount.

Website

All content, photographs, logos, and branding displayed on this website are the property of the business and may not be copied, reproduced, or used without prior written permission.

By booking an appointment, you confirm that you have read and accepted these Terms & Conditions.